How to Update my Payment Information
Updating your Credit Card and billing information to pay for your dakis services
Please update your billing information & pay the outstanding invoice(s) at your earliest convenience using the following steps below:
1. Go to www.mydakis.com and sign into your account.
If you've forgotten your login or password, click Forgot your password or Forgot your username then check your email
You should receive a reset link shortly. If you don’t see it, please contact support@dakis.com
2. Then, click on your username in the top-right corner of the screen and select “Billing.”
If you don’t see the “Billing” section, it means your user account does not have finance permissions.
Please contact accounting@dakis.com to have that access granted.
. From there, click on EDIT Billing & Payment Information link (see red arrow in the capture below) that is just about the middle of the page.
Complete the secured form. Once completed click the Submit button.
You can now pay any outstanding invoice on your dakis client account
You will be returned to the portal page. You're done!
FAQ
What if I can not save a credit card on file?
In your portal, the subscription system verifies the validy of the new credit card you have entered by making a $1 transaction. It is know as an hold/(immediate) realease of $1 (an hold is the same principle of what hotels will use as a security deposit for your room, it is space on your card not a real transaction). Some credit card issuing banks will flag such $1 holds as popentiel fraud. Therefore, no matter how hard you try, the credit card won't be saved on file since the bank is blocking the transaction. The only avenue left for you is to call the 800 number at the back of your card and confirm ACCEO as legit supplier. After the call, such transaction will go through.
- by email: accounting@dakis.com
- by phone: 514-931-8820 ext. 224