If you are already using our Online Photo Solutions setup time should be minimal, somewhere between 24 and 48 business hours. You will need to contact technical support and set an appointment. Once your appointment has been scheduled our IT guy will remotely connect to your kiosk and get your new kiosk ready to accept customers. You can contact tech support at support@dakis.com.
If you are a new Dakis customer you will need to take a bit of time to setup your print and pricing. All you need are some basic print sizes (ex: 4x6 and 5x7).
What are the minimum requirements for my new kiosk?
You will need a computer with at least an Intel i3 processor, 4GB of RAM and HD resolution. Our kiosk software runs on Windows 10 and up.
What are the recommended requirements for my new kiosk?
For the best experience, all-in-one computers with touchscreen, mouse and keyboard are best. A SSD (hard disk) will allow to swap images faster. i7 or i5 processor of the lastest 2 generations. 8GB of RAM is good, 16GB is better to make your kiosk future-proof. Our kiosk software runs on Windows 10 and up.
I can’t exit the kiosk software! What do I do?
Hit CTRL-R and then type in the password. Contact your Dakis representative for the password.
I can see my prints, but not my photo gifts. What gives?
You’re just a simple click away from offering your photo gifts on your kiosk. All you need to do is click here and follow the simple instructions in our help article.
Can I modify the default home screen banners?
Yes you can. You can add a personal touch to your kiosk home screen by following the instructions found in this helpful article, click here to find out how.
My gifting landing page does not represent what I offer, how do modify this?
Once your customers access the gifting portion of the kiosk you may find that items on the gifting landing page are missing a key item or present an item to your customers that you do not offer. You can modify this by emailing our design team at webdesign@dakis.com. Let them know what needs to be added or removed.
Who do I contact if I need technical support?
The first thing you should do is consult help.dakis.com to see if you can resolve the issue through the listed topics. If you still require assistance email support@dakis.com detailing your issue, be sure to include information such as order numbers if possible, screen caps are always appreciated.
